Anh Chi Phan

Nhà nghiên cứu Hồ sơ 6/10

Đại học Quốc gia Hà Nội · Quản trị kinh doanh

65 công bố · 1.377 trích dẫn · h-index 15

Thông tin

🏛️Nơi công tác: Đại học Quốc gia Hà Nội
🔬Lĩnh vực: Quản trị kinh doanh
🆔ORCID: 0000-0002-0153-1845
✍️Hồ sơ chưa đầy đủ — bổ sung thông tin

Chỉ số h-index 15 xếp học giả này vào lĩnh vực Quản trị kinh doanh, thuộc nhóm 5% dẫn đầu trong 2.078 hồ sơ cùng lĩnh vực của danh bạ này.

Công bố tiêu biểu

The impact of hard and soft quality management on quality and innovation performance: An empirical study252 trích dẫn
International Journal of Production Economics · 2014 · DOI

Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies181 trích dẫn
International Journal of Production Economics · 2011 · DOI

Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam132 trích dẫn
Asian Social Science · 2015 · DOI

Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting122 trích dẫn
Sustainability · 2018 · DOI

Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms107 trích dẫn
Sustainability · 2018 · DOI

Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies91 trích dẫn
International Journal of Business Innovation and Research · 2016 · DOI

Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants73 trích dẫn
Sustainability · 2019 · DOI

Supply chain quality management practices and performance: An empirical study70 trích dẫn
Operations Management Research · 2013 · DOI

Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam64 trích dẫn
Supply Chain Management An International Journal · 2019 · DOI

Relationship between service recovery, customer satisfaction and customer loyalty: Empirical evidence from e-retailing25 trích dẫn
Uncertain Supply Chain Management · 2020 · DOI

Về lĩnh vực Quản trị kinh doanh

2.078học giả

21.569công bố

251.933trích dẫn

3.1h-index trung bình

Hướng nghiên cứu phổ biến trong lĩnh vực:

Diverse Aspects of Tourism ResearchDigital Marketing and Social MediaCustomer Service Quality and LoyaltyEnvironmental Sustainability in BusinessConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User Behaviour

Nơi có nhiều học giả lĩnh vực này nhất: