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Tram-Anh Ngoc Pham

Nhà nghiên cứu Hồ sơ 6/10

Đại học Quốc gia TP.HCM · Quản trị kinh doanh

14 công bố · 453 trích dẫn · h-index 9

Thông tin

🏛️Nơi công tác: Đại học Quốc gia TP.HCM
🔬Lĩnh vực: Quản trị kinh doanh
🆔ORCID: 0000-0002-2904-3560
✍️Hồ sơ chưa đầy đủ — bổ sung thông tin

Chỉ số h-index 9 xếp học giả này vào lĩnh vực Quản trị kinh doanh, thuộc nhóm 10% dẫn đầu trong 2.078 hồ sơ cùng lĩnh vực của danh bạ này.

Công bố tiêu biểu

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Customer service co-creation literacy for better service value: evidence from the health-care sector28 trích dẫn
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The transformative outcomes of frontline employee adaptability for service value co-creation: a study of the banking sector25 trích dẫn
International Journal of Bank Marketing · 2021 · DOI

Customer effort in mandatory and voluntary value cocreation: a study in a health care context20 trích dẫn
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Does well-being differ across customer value cocreation practice styles? An empirical study in a chronic health context17 trích dẫn
European Journal of Marketing · 2021 · DOI

Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being13 trích dẫn
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Antecedents and Consequences of Adaptive Behavior of Frontline Employees in The Health Care Service6 trích dẫn
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Về lĩnh vực Quản trị kinh doanh

2.078học giả

21.569công bố

251.933trích dẫn

3.1h-index trung bình

Hướng nghiên cứu phổ biến trong lĩnh vực:

Diverse Aspects of Tourism ResearchDigital Marketing and Social MediaCustomer Service Quality and LoyaltyEnvironmental Sustainability in BusinessConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User Behaviour

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